Returns & Order Help
For help with a shop order, email kimjonescoaching@outlook.com. Include your order reference, the product and a description of the issue. For a damaged or incorrect item, photos can help us understand what happened.
Faulty goods and your rights
Your rights under New Zealand’s Consumer Guarantees Act apply to eligible consumer purchases. If goods are faulty, do not match their description or fail an applicable guarantee, the remedy may be a repair, replacement or refund, depending on the circumstances. Nothing on this page limits those rights.
Contact Kim so the problem and appropriate remedy can be assessed. Agree on the return arrangements before sending an item back.
Changing your mind or choosing a different size
Contact Kim before ordering if you are unsure about racket size, grip size, pack quantity or accessory compatibility. A change-of-mind return is different from a faulty-goods claim; ask Kim whether a return or exchange can be accepted and on what terms.
Delivery and order questions
If your parcel has not arrived, your order is incorrect, or you need to change an order, email Kim with your order reference. For products marked “available to order”, confirm the expected timing before purchase.
Read more about New Zealand consumer guarantees and change-of-mind purchases on Consumer Protection.